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Frequently Asked questions
What areas do you service?
We provide mobile pool services across Cairns and the surrounding suburbs. Contact us to confirm if we service your specific area.
What types of pools do you service?
We service all types of pools, including saltwater, chlorine, Magna, and mineral pools. Whether it’s a residential or commercial pool, we can take care of it.
How often should I schedule pool maintenance?
We recommend regular maintenance every 2 weeks during warmer months and monthly during cooler seasons to keep your pool in optimal condition. However, we can tailor our services to your specific needs.
Do you offer One Off Pool clean or seasonal pool cleaning?
Yes, we offer one-off pool cleaning as well as seasonal pool cleaning services. Whether you need a thorough clean, or just to prepare your pool for the swimming season, we can help. Our team will ensure your pool is sparkling clean and ready for use, no matter the occasion. Let us know your needs, and we’ll schedule a convenient time for the service!
Do you offer emergency pool services?
Yes, we offer emergency pool services! Whether you’re dealing with equipment failure, a green pool, or any other urgent pool issue, we can respond quickly to get your pool back in top shape. Just give us a call, and we’ll arrange a prompt visit to assess and resolve the problem.
Do you supply pool chemicals?
Yes, we carry a full range of pool chemicals. We add them during our visit from our bulk supply.
How can I prevent my pool water turning green?
Regular pool cleaning, water balancing, and maintaining the right chemical levels are essential to prevent algae growth. We offer ongoing maintenance to keep your pool in great condition and avoid green water issues.
What services does your mobile pool shop offer?
We provide a full range of pool services, including onsite water testing, chemical balancing, pool cleaning, equipment repairs, sales, and installations. Our mobile shop visits onsite, so we can service your pool without you needing to visit a physical store.
Do I need to be home for the mobile pool service?
No, you don’t need to be home. As long as we have access to the pool area, we can complete the service. If any additional work is needed, we will discuss it with you beforehand.
How do I schedule a mobile pool service?
You can schedule a service by calling us directly or sending an online message through our website. We’ll arrange a convenient time to visit your location.
What should I do to prepare for a mobile pool service visit?
There’s usually nothing you need to do before we arrive. Just ensure we have access to the pool area, and we’ll handle the rest!
Can I schedule a service online?
Unfortunately, not at this time. Call during opening hours or send us a message through our website to arrange a free onsite quote.
Can you help if my pool turns green?
Absolutely! We specialize in green pool recovery. we will assess the water, provide necessary treatments, and get your pool back to a healthy state as quickly as possible.
Can you repair pool equipment on-site?
Most pool equipment can be repaired onsite. our mobile pool shop is equipped to handle most pool equipment. If the repair requires special parts, we will provide an estimate and schedule a return visit.
Do you offer pool equipment replacement, sales & repairs?
Yes, we offer pool equipment replacement, sales, and repairs.
Whether you need new pumps, filters, chlorinators, or any other pool equipment, we can supply and install high-quality products.
Our team also handles repairs for faulty equipment, ensuring everything runs smoothly and efficiently. Let us know what you need, and we’ll take care of the rest!